Production Training Support Specialist

GovCIO is currently hiring a Production Training Support Specialist to assist with communicating training materials and problem-solving system issues for customers for the Department of VA Veteran Readiness and Employment (VR&E) Readiness and Employment System (RES). This position will be in the United States and will be a fully remote position.

Responsibilities

The Production Training Support Specialist will be a subject matter expert on the VA Vocational Readiness & Employment (VR&E) Rehabilitation and Employment Services (RES) system. They will build strong functional knowledge of processes supported by the system. To be effective, this individual should be knowledgeable about training delivery systems, skilled in delivering interactive, virtual technical training sessions, highly organized and detail oriented, and able to collaborate with clients and team members at all levels of an organization.

Primary Objectives

Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners

Maintain subject matter expertise on system platform and changes

Provide best-in-class customer service and resolution to client and internal team member questions and requests

Actively participate in system enhancement meetings and as needed to serve as subject matter expert on updates to systems

Analyze data discrepancies, identify root causes, and reported findings to management for resolution

Research and resolve customer requests related to RES

Provide production support for RES, ensuring accurate interpretation and application of program guidelines

Create any training materials needed based on customer support needs and requests

Qualifications

Required Skills and Experience

Bachelor’s degree in communications, or commensurate experience with training and support systems and 5 - 8 yrs of experience. (or commensurate experinece)

Ability to convey complex technical concepts in simple, easy-to-understand language

Strong relationship building skills

Strong organization skills and efficient time and priority management

Excellent verbal and written skills with exceptional attention to detail

Self-directed and proactive, anticipating learner questions and customer needs

Knowledge and proficiency in adult learning

Ability to handle confidential and sensitive information with the appropriate discretion

Preferred Skills and Experience

Software expertise in Office 365 (including Teams and SharePoint)

1+ year of experience in software industry using AGILE methods

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.

Posted Salary Range

USD $83,000.00 - USD $87,000.00 /Yr.