IT Support (fixed term)

<p>Fixed-term (4–6 months) | Part-time (4-5 days per week)</p>

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<p>Franklin Vets is a progressive veterinary practice making a real difference to the lives of animals and their people. With 16 locations across South Auckland, North Waikato, and the Hauraki/Coromandel districts, we’re committed to delivering quality care through innovative technology.&nbsp;We also provide back office support to 5 clinics for The Vet Centre in Northland.</p>

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<p>We’re on the lookout for a capable, solutions-focused IT Support person to support our growing team of 300+ users across a dispersed, multi-site network. This fixed-term role (4–6 months) is part-time, working 3–4 days per week, and is ideal for someone with strong Microsoft 365 capability, a knack for IT projects and system improvements.</p>

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<p>You’ll play a critical role in keeping our people connected, productive, and supported every day.</p>

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<p>Why You’ll Love Working Here</p>

<ul>

<li>Make an Impact:&nbsp;Support 300+ users, ensuring they have the tools and know-how to succeed.</li>

</ul>

<ul>

<li>Variety: A mix of helpdesk support and hands-on troubleshooting across multiple clinics and systems.</li>

</ul>

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<li>Team Spirit:&nbsp;Work with a small but mighty IT team that values collaboration, communication, and continuous improvement.</li>

</ul>

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<p>What You’ll Do</p>

<p>Front-Line IT Support &amp; Helpdesk</p>

<ul>

<li>Be the first point of contact for day-to-day IT support queries</li>

<li>Log, triage, and resolve tickets through the IT helpdesk system</li>

<li>Manage, maintain and optimise SharePoint, Teams, Outlook, Forms, and user access</li>

<li>Coordinate with third party suppliers to troubleshoot issues</li>

</ul>

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<p>Microsoft 365 Onboarding &amp; Offboarding</p>

<ul>

<li>Set up new users across Franklin Vets systems</li>

<li>Coordinate new hardware provisioning, installation and configuration</li>

<li>Maintain internal IT documentation</li>

<li>Manage user offboarding by removing access and disabling accounts across key systems</li>

</ul>

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<li>Manage licensing, permissions, and access controls to ensure data security.</li>

</ul>

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<p>Hardware</p>

<ul>

<li>Set up and configure laptops and PCs</li>

<li>Visit clinics to set-up and configure printers, and other IT equipment</li>

</ul>

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<p>Projects &amp; Implementation</p>

<ul>

<li>Support and manage specific IT projects and technology rollouts as they arise</li>

<li>Work closely with internal stakeholders to ensure smooth adoption and minimal disruption<br><br></li>

</ul>

<p>What We’re Looking For</p>

<ul>

<li>Experienced Level 1 IT support person</li>

<li>Excellent communication skills – patient, approachable, and calm under pressure</li>

<li>Comfortable managing both incident tickets and structured IT project work</li>

<li>A natural problem-solver who shows ownership and initiative</li>

<li>A genuine team player who enjoys collaborating and learning</li>

<li>A full NZ driver’s licence is required – some onsite support and travel between clinics will be necessary</li>

<li>Experience with Ezyvet, InfoVet, or Smartflow would be advantageous</li>

<li>Previous experience in a multi-site or distributed environment</li>

</ul>

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<p>If you’re excited to combine your passion for technology and your love of problem-solving in a role that matters, we’d love to hear from you! Apply online with your CV and a cover letter telling us why you’d be a great fit.</p>

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