Customer Support Coordinator

<p><strong>Are you organized, detail-oriented, and passionate about keeping things moving?</strong></p><p>Administration at BEUMER isn’t about dry paperwork. We are looking for a&nbsp;<strong>Customer Support Coordinator</strong>&nbsp;to become the central hub of our engineering client customer support.</p><p>You won't just "process reports." You will be the person who turns technical issues into solutions. Once a client reports a fault, you’re the one who organizes the response, communicates with our service team, and ensures everything runs like a Swiss clockwork. ;)</p><p><strong>Your Key Responsibilities:</strong></p><ul><li><p>Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners</p></li><li><p>Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints</p></li><li><p>Receiving, verifying, and processing orders, changes, and requests into the internal system</p></li><li><p>Managing and updating data within the CRM and other internal company tools.</p></li><li><p>Working closely with the Engineering, Sales, Project Management team, and Logistics departments to ensure fast and efficient resolution of customer cases.</p></li><li><p>Gathering customer feedback and passing relevant information to colleagues to support continuous improvement of products and services</p></li></ul>

<p><strong>What makes you our ideal team mate?</strong></p><ul><li><p>Secondary or University degree in Mechanical Engineering or a similar technical field (a significant advantage)</p></li><li><p>Excellent verbal and written communication skills with a professional approach in Czech language and English is a must</p></li><li><p>Active knowledge of English (minimum B2) for communication with international partners, suppliers, and customers</p></li><li><p>Strong organizational abilities, independence, and reliability</p></li><li><p>Ability to effectively manage multiple tasks simultaneously</p></li><li><p>Ability to stay calm and professional even when handling challenging situations</p></li><li><p>Proficiency in MS Office (Word, Excel, Outlook)</p></li><li><p>Experience with SAP B1/C4C and the ability to read technical drawings are significant advantages</p></li></ul>