Customer Service Agent

What You'll Get to Do

Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations. 

Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations

Making and changing flight reservations in the computerized reservation system

Checking in passengers and their baggage 

Calculate and charge any additional fees if applicable 

Issuing boarding passes, itineraries, and seating assignments as necessary 

Assist pre-boarding passengers to ensure safe movement to and from the aircraft  

Provide information on fares, flight schedules and routes in person or over the telephone

Facilitate the safe movement of passengers between aircraft and terminal buildings

Other duties as required

Hours of Work

Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value 

High school diploma or general education degree (GED) an asset

Ability to learn a computerized reservation system

Basic Computer skills (word, excel, office)

Knowledge of an airline’s operations an asset

Must have exceptional customer service skills

Must be able to work independently or in a team setting

Ability to work efficiently and accurately under pressure

Must have own transportation to and from work

Must be able to obtain and maintain an Enhanced Security Clearance qualification  

Must be able to attend and complete initial Ground School Training

Preference given to Inuit Land Claims Beneficiaries

Inuktitut and/or Inuinnaqtun language considered an asset