Corporate voice and accent

<h3>About Hexnode</h3>

<p>Hexnode is a <strong>global leader in Unified Endpoint Management (UEM)</strong><strong>, trusted</strong> by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.</p>

<p><strong>The role</strong></p>

<p>We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs.</p>

<p><strong>Note:</strong> This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations.</p>

<h2>Responsibilities</h2>

<ul>

<li>Conduct voice coaching sessions for employees servicing US and/or UK audiences.</li>

<li>Facilitate instructor-led training programs.</li>

<li>Design, plan, and implement effective training curriculums.</li>

<li>Organize and execute training workshops and classes.</li>

<li>Provide constructive criticism and coaching to participants.</li>

<li>Assess individual performance and develop improvement plans.</li>

<li>Maintain relationships with internal stakeholders to understand their training needs.</li>

</ul>

<p><strong>Required Skills &amp; Qualifications</strong></p>

<ul>

<li>4-7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences.</li>

<li>Proven experience in facilitating instructor-led training programs.</li>

<li>Strong organizational skills with the ability to plan and execute training workshops and classes.</li>

<li>Demonstrated ability to design and implement effective training curriculums.</li>

<li>Skilled in providing constructive feedback and coaching to participants.</li>

<li>Experience in building and maintaining internal stakeholder relationships.</li>

<li>Proficiency in assessing individual performance and creating improvement plans.</li>

<li>Excellent communication, strong presentation, and public speaking skills.</li>

</ul>

<p><strong>Desired Skills</strong></p>

<ul>

<li>Adaptability and flexibility in training approach</li>

<li>Creativity in developing engaging training materials.</li>

<li>Attention to detail and strong analytical skills.</li>

<li>Time management and ability to manage multiple projects.</li>

</ul>

<p>Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.</p>