IT Helpdesk Technician

<p><strong>Welcome to the Traegerhood:</strong>&nbsp;<br> Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we're fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us.&nbsp;</p>

<p><strong>What You'll Do:</strong>&nbsp;</p>

<p>Traeger is looking for an IT Helpdesk Technician to provide frontline technical support across our corporate environment. This role blends traditional desktop/end-user support with hands-on device management (Intune/Kandji-IRU) and audio/visual systems support for conference rooms, event spaces, and office A/V equipment. This person will be the first point of contact for employees experiencing technical issues and a key contributor to keeping our device fleet secure, up to date, and running smoothly.&nbsp;</p>

<p><strong>How You'll Help Us Win:</strong>&nbsp;</p>

<ul>

<li>Provide Tier 1/2 helpdesk support for hardware, software, and network issues via ticketing system, phone, and in-person&nbsp;</li>

</ul>

<ul>

<li>Administer and support end-user devices (Windows and macOS) using <strong>Microsoft Intune</strong> and <strong>Kandji (IRU)</strong> for enrollment, policy deployment, compliance, and remote management&nbsp;</li>

</ul>

<ul>

<li>Support Microsoft 365 / Azure AD (Entra ID) administration: user provisioning, licensing, group policy/conditional access basics, password/MFA resets&nbsp;</li>

</ul>

<ul>

<li>Manage and troubleshoot A/V systems in conference rooms and shared spaces, including:&nbsp;</li>

</ul>

<ul>

<li>Firmware/software updates for sound systems, video bars, displays, and conferencing hardware (e.g., Zoom Rooms, Teams Rooms, Poly/Logitech devices)&nbsp;</li>

</ul>

<ul>

<li>Setup, testing, and troubleshooting for meetings, town halls, and company events&nbsp;</li>

</ul>

<ul>

<li>Maintaining an inventory of A/V equipment and coordinating repairs/replacements&nbsp;</li>

</ul>

<ul>

<li>Image, configure, and deploy new laptops/desktops and manage asset lifecycle (onboarding/offboarding)&nbsp;</li>

</ul>

<ul>

<li>Document recurring issues, contribute to internal knowledge base articles, and identify opportunities to automate or improve support processes&nbsp;</li>

</ul>

<ul>

<li>Escalate complex issues to Tier 2/3, Networking, or DevOps/Infrastructure teams as needed, with clear documentation&nbsp;</li>

</ul>

<ul>

<li>Support basic networking troubleshooting (Wi-Fi, VPN, printers, conference room connectivity)&nbsp;</li>

</ul>

<ul>

<li>Assist with physical office IT needs: workstation setup, peripheral troubleshooting, cabling, and equipment moves&nbsp;</li>

</ul>

<p>&nbsp;</p>

<p><strong>What You'll Need To Succeed:</strong>&nbsp;</p>

<ul>

<li>&lt;</li></ul>